Versand

Thank you for shopping with Medina Home. This Shipping Policy explains how orders are processed and delivered.

Processing Time

Orders are usually processed within 1–3 business days after payment confirmation.

Special-order, customized, or large furniture items may require additional preparation time.

Delivery Time

Estimated delivery times:

· Germany: 3–10 business days

· Other EU countries: 5–10 business days

Delivery times are estimates and may vary depending on destination, carrier service, product size, and stock availability.

Shipping Costs

Shipping costs are calculated at checkout based on destination, item size, weight, and delivery method.

Large furniture items may require special handling or freight delivery, which may result in additional shipping charges.

Delivery Inspection

Please inspect your order carefully upon delivery. If the package or item appears damaged, please take photos and contact us as soon as possible.

Damage claims should be reported within 7 days of delivery.

Incorrect Address

Customers are responsible for providing accurate shipping information. If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply.

Failed Delivery

If delivery fails because the customer is unavailable, refuses delivery, or provides incorrect information, re-delivery or return fees may be charged.